Client Service Executive at Grandville Medical & Laser

About the Role

We are seeking a proactive and customer-focused Client Service Executive to join our team. The ideal candidate will be responsible for providing excellent client service, ensuring client satisfaction, and maintaining strong client relationships.

Key Responsibilities

• Serve as the first point of contact for clients, handling inquiries and requests promptly and professionally
• Build and maintain positive relationships with clients to enhance customer loyalty
• Manage client complaints and provide appropriate solutions in a timely manner
• Coordinate with internal departments to ensure seamless service delivery
• Provide clients with accurate information about products and services
• Keep records of client interactions, transactions, and feedback
• Follow up on client issues to ensure resolution and satisfaction
• Contribute to the achievement of client service goals and targets

Requirements

• Bachelor's Degree in Business Administration, Marketing, or related field
• Minimum of 1–2 years' experience in client service, customer care, or a similar role
• Strong communication and interpersonal skills
• Ability to multitask and handle pressure effectively
• Problem-solving and conflict resolution skills
• Proficiency in MS Office tools

What We Offer

• Competitive salary and benefits
• Opportunity for career growth and development
• A supportive and professional work environment