Client Relationship Executive at Ark Insurance Group

About the Role

This position offers a great opportunity for career growth in client relationship management within the insurance sector.

Key Responsibilities

• Conduct regular visits to existing clients to understand their evolving needs, address concerns, and explore opportunities for upselling or cross-selling
• Monitor industry trends, understand clients' insurance needs, and provide tailored solutions
• Identify and engage with potential clients to introduce products and services, and cultivate new business relationships
• Work closely with the Technical Team to understand client specifications and ensure proposed solutions meet their requirements
• Maintain clear and regular communication with clients and internal teams
• Provide periodic reports on client interactions, market feedback, and progress of marketing activities
• Perform claims oversight functions by engaging with the claims team and clients to ensure all claims are promptly processed and adequately settled

Required Skills & Competencies

• Aptitude for fostering positive relationships and client management practices
• Experience in sales with a customer-oriented mindset
• Problem-solving attitude
• Excellent communication skills
• Highly organized with attention to detail
• Teamwork and interpersonal skills
• Ability to stay updated on industry trends, competitor activities, and market dynamics
• Ability to understand client needs and tailor proposals accordingly
• Demonstrated ability to create detailed reports and proposals using Microsoft Word and Excel

Key Performance Indicators

• Client retention rate
• Policy renewal rate (ensuring zero policy lapse)
• Renewal turnaround time: timely notification to clients (60 days for life, 30 days for others), weekly follow-up, prompt invoicing, and prompt document delivery
• Error-free advisory to both potential and existing clients
• Client engagement: regular visits or virtual meetings with clients (at least once a year), unless otherwise advised
• Quality of feedback and escalation
• Complaints resolution rate