Client Relations Officer at Dovewell Oilfield Services Limited

About the Role

We are seeking a qualified Client Relations Officer to join Dovewell Oilfield Services Limited in Lagos, Nigeria. This position serves as a critical first point of contact for clients, vendors, and internal staff, requiring exceptional communication skills and professional judgment.

Key Responsibilities

• Address client concerns promptly and professionally, informing clients about company products, services, and promotions
• Receive and manage all telephone calls and visitors with accuracy, professionalism, and courtesy
• Manage client relationships and vendor coordination, ensuring satisfactory service delivery and negotiated payment terms
• Handle inquiries, suggestions, feedback, and complaints in a professional and positive manner
• Provide consistent quality service to customers via phone and email as the first line of contact
• Schedule appointments and maintain updated appointment calendars
• Organize travel itineraries and hotel/flight reservations for site personnel and visitors
• Manage courier and dispatch services
• Administer monetary claims by site personnel for payment and reimbursement
• Maintain office supplies inventory by monitoring stock levels, anticipating needs, placing orders, and verifying receipts
• Implement administrative systems, procedures, and policies while monitoring administrative projects
• Provide administrative support to management and colleagues as needed
• Supervise drivers and support staff
• Perform ad hoc administrative and reception duties as assigned
• Execute any other duties assigned by the Director

Essential Skills and Qualities

• Excellent relationship management skills with clients, staff, and vendors
• Strong time management and organizational abilities
• Proficiency in documentation and filing systems
• Data analysis capabilities to respond to customer inquiries
• High standards of safety awareness and document confidentiality
• Professional communication skills across multiple channels