Client and Partner Manager (Health Sector) at Tree Top Consulting

About the Company

A healthcare logistics company that leverages smart technology to provide quality, affordable emergency care services. The company makes emergency medical services accessible, timely, and efficient while offering emergency readiness training, first aid box supplies, onsite medical and paramedical services, and medical procurement.

Role Overview

The Client and Partner Manager will lead client and partner engagement, from sourcing and onboarding to retention and relationship management. This individual will play a critical role in expanding the company's client base, strengthening partnerships, and ensuring excellent delivery service to external stakeholders.

Reporting Line: Chief Operating Officer

Key Responsibilities

• Develop and implement strategy for client and partner sourcing, engagement, and retention
• Identify, pitch, negotiate, and close partnerships that align with strategic objectives
• Manage and track the client and partner pipeline, ensuring proactive relationship-building and growth
• Oversee the entire client and partner lifecycle, from request to service delivery, ensuring a seamless and positive experience
• Ensure timely response to client requests, manage escalations, and resolve conflicts in a professional manner
• Collect and analyze client and customer feedback, translating insights into actionable improvements
• Collaborate closely with internal teams (paramedics, sales, operations, communications, etc.) to deliver client solutions and improve systems
• Use qualitative and quantitative data, CRM systems, and market research to identify opportunities, forecast sales, and set pricing strategies
• Represent the company at client meetings, industry events, and external forums, upholding the organization's professional image
• Ensure all client and partner management processes comply with healthcare regulations, data privacy standards, and company policies
• Prepare reports and presentations on client and partner management performance