Client Account Manager

About the Role

We are seeking a seasoned Client Account Manager to oversee and grow relationships with clients across FCT and the broader Northern Region. This strategic role combines account management, client relationship leadership, and revenue growth. You will serve as the key liaison between the company and our legal and corporate clients, oversee key accounts, and ensure the region meets its revenue targets. The ideal candidate is client-focused, results-driven, and skilled at balancing relationship management with revenue growth.

Key Responsibilities

• Manage a portfolio of high-value client accounts, ensuring consistent engagement, satisfaction, and retention
• Follow up on client renewals, payments, and subscription cycles to drive revenue growth
• Serve as the main point of contact for client accounts in your region
• Provide onboarding, training, and ongoing support to users
• Identify opportunities to upsell or expand services within existing accounts
• Work closely with internal teams (sales, support, product) to address client feedback and issues
• Conduct regular client visits and maintain strong relationships with key stakeholders
• Track and report on account performance, revenue metrics, and client satisfaction

Required Qualifications

• At least 3 years of account management experience, preferably in legal tech, SaaS, or related industries
• Strong interpersonal and communication skills with the ability to build rapport with diverse clients
• Previous experience in client relationship management, customer success, or B2B account management
• Familiarity with legal industry practices or SaaS products is a plus
• Ability to work independently and manage multiple client accounts effectively
• Excellent presentation, negotiation, and follow-up skills
• Must be a resident in or have strong familiarity with Kano State and the Northern Region
• Proficiency with CRM tools