Chief Operating Officer at UNOCASA Limited

Overview

The Chief Operating Officer (COO) is responsible for overseeing the overall operations of the smart card-making company, ensuring efficiency in production, quality control, business growth, and customer satisfaction.

The COO will develop and implement strategic plans, manage resources, and drive profitability while maintaining high standards in operations, design, printing, and distribution processes.

The COO works closely with the Managing Director on business strategies, organizational structure and initiatives, corporate and human resources, health and wellbeing, organizational policies and processes, and compliance with government policies and regulations.

As a key member of the Management Team, the COO oversees corporate services responsibilities, monitors service contracts, and manages key relationships. The COO reports to the Managing Director.

Key Responsibilities

Business Management & Planning

• Lead the development, execution and maintenance of sound business and operational planning systems, processes and activities, including business continuity plans and project management systems
• Establish, monitor and manage insurance needs, operations budget, disability services payments and project management budget processes
• Plan and manage IT and communications systems including internet access, disaster recovery and backup, hardware and associated policies and procedures

Policies & Procedures

• Oversee and refine B2B policies and procedures
• Ensure the policy register is updated and policies are understood by the wider staff team, with comprehensive staff training and induction measures

Legal Compliance

• In conjunction with the production team, ensure the company is compliant with all relevant legislation
• Oversee legislation compliance reviews