Chief Operating Officer at DCSL Corporate Services Limited

About the Role

A reputable organization seeks a dedicated Chief Operating Officer to lead all Nigerian operations and drive operational excellence across the business.

Key Responsibilities

• Lead all Nigerian operations across Creative, Digital, HR, Procurement, Project Management, and Client Services
• Build scalable systems, workflows, and standard operating procedures (SOPs) that support consistent delivery quality and efficiency across all projects and retainers
• Translate the Group's vision into clear operational goals, departmental scorecards, and measurable performance outcomes
• Oversee a robust Project Management Office (PMO) that ensures every project is delivered on time, on scope, and on budget
• Implement project tracking, risk management, and reporting systems to improve delivery accuracy and reduce bottlenecks
• Partner with Creative, Digital, and Client Services leads to forecast workloads, allocate resources, and maintain high utilization (70–90%)
• Own the Nigerian P&L, driving revenue growth, cost efficiency, and sustainable profitability across all brands and ventures
• Collaborate with the Chief Growth Officer on new business onboarding, guaranteeing operational readiness and seamless client handover
• Operationalize Growth Authority's membership, content, and SaaS infrastructure
• Implement scalable workflows for toolkit creation, community management, and paid membership operations
• Collaborate with the Chief Executive Officer and Chief Growth Officer on monetization strategy and user growth targets
• Collaborate with the Chief Executive Officer to operationalize strategic initiatives

Required Qualifications

• 12–18 years of senior management experience in digital agencies, creative networks, consulting, or tech-enabled organizations, with proven P&L ownership
• Demonstrated success scaling operations, launching new business units, and driving consistent profitability
• Deep understanding of project management, agency workflows, and operational finance
• Track record of leading complex, cross-functional teams and maintaining high standards of delivery
• Familiarity with EOS, OKRs, or other performance frameworks