Cashier - Premium Swiss Hospitality, Lagos

This vacancy presents a chance to join a leading organization. Position Overview:

• The Outlet Cashier is responsible for providing excellent customer service by efficiently and accurately handling transactions at the cash register in a retail or outlet store.

• They play a crucial role in ensuring a positive shopping experience for customers while adhering to company policies and procedures.

Key Responsibilities:

• Ensure that a check is made and recorded in the POS system (Micros) for every food & beverage in the outlet served.

• Ensure that a check is made and recorded in the POS system (Micros) for any meals consumed by employees or any service offered to guests as complimentary or entertainment

• Enter opening and closing check number used in his / her shift in the Night Auditors logbook, ensure that checks are used serially and all the checks are accounted for.

• Open a guest check in the POS system (Micros), punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.

• Prepare cashier’s summary and tally it with Micros (POS) reading at the close of his / her shift.

• Print and tally transaction list from credit card machines with physical check and Micros reading.

• Prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

Other Duties: Maintain complete knowledge of:

• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code

• Restaurant reservation procedures

• Daily house count, arrivals, departures, VIP’s

• Scheduled in-house group activities, locations and times

All department policies / service procedures

• Answer telephone within 3 rings, using correct salutations and telephone etiquette.

• Monitor the preparation of own assignments, ensuring compliance to departmental standards.

• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

• Maintain positive guest relations at all times.

• Be familiar with hotel services / activities to respond to guest inquiries accurately.

• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.

• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.