Offre fiable
Call Centre Representative (Ghana speaking)
Avetium Consult Limited
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We are seeking an experienced professional for this opening.
Key Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
- BSc / HND in any related field.
- Minimum of 2 years experience as a call centre representative (Ghana speaking)
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
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