Offre fiable
Call Centre Associate
Lily Hospitals Limited
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We are looking for a qualified candidate to fill this position.
Position Overview:
- As a Call Centre Associate, you will be responsible for providing exceptional services to clients / customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Route calls to appropriate resources.
- Seize opportunities to upsell products and services when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- BSc / HND in a relevant field.
- Minimum of one (1) year experience in a similar role.
- Proficiency in Microsoft Office applications.
- Strong organizational skills and attention to detail.
- Excellent communication, interpersonal, and people management skills.
- Competitive salary and benefits package.
- Opportunities for career growth and further training.
- A collaborative and supportive work environment.
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