Call Center Representative - Fleet at MEDLOG Nigeria

About the Opportunity

We are seeking a qualified candidate to support Fleet and Terminal Operations by serving as the central communication and coordination point between Truck Drivers, Terminal Operations, Maintenance Teams, Planners, and Customers. The ideal candidate will play a critical role in ensuring efficient, safe, and compliant movement of containers and trucks.

Key Responsibilities

• Act as the primary contact point for Truck Drivers, Terminal Operations, Planners, and Customers
• Monitor daily fleet activities including container pick-up, delivery, and returns within terminals and outside ports
• Track truck movements, turnaround time (TAT), and job status using customized CRM, fleet systems, and GPS platforms
• Receive and log incidents such as breakdowns, accidents, delays, traffic issues, terminal access problems, and customer complaints
• Coordinate with maintenance teams, recovery units, and supervisors to minimize downtime and ensure quick resolution
• Communicate terminal instructions, loading schedules, gate-in/gate-out requirements, and safety procedures to drivers
• Ensure drivers comply with company SOPs, safety rules, and port regulations
• Escalate unresolved or critical operational issues to Assistant Fleet Managers, Planning Teams, Chief Security Officer, and Head of Transport
• Maintain accurate daily records including call logs, incident reports, delay reasons, and driver feedback
• Support planning and dispatch teams by providing real-time operational updates and exceptions
• Follow up on all reported issues until closure and proper documentation
• Receive and handle calls from road users regarding complaints and driving conduct issues

Qualifications & Experience

• Minimum of OND/HND in any discipline
• Experience in Logistics, Fleet Operations, Port Operations, Terminal Operations, or Call Centre Support is an advantage
• Basic understanding of containerized transportation