Business Process Analyst at Maurice Xandra Solutions

Position Overview

The Business Process Analyst will play a key role in driving operational efficiency and supporting our clients with data-driven process improvement initiatives. You will be responsible for evaluating, analysing, and optimizing business processes within Maurice Xandra Solutions Limited and for client-related projects.

Department & Reporting

Department: Strategy & Operations / Process Improvement

Reports To: Managing Partner

Location: Lekki Phase 1, Lagos, Nigeria

About the Role

The ideal candidate is detail-oriented, analytical, and comfortable engaging both internal teams and external clients. This role involves identifying inefficiencies, documenting workflows, recommending improvements, and supporting change management initiatives to ensure smooth implementation.

Key Responsibilities

Process Analysis & Improvement

• Assess existing business processes to identify gaps, inefficiencies, and opportunities for improvement
• Develop future-state process designs aligned with organizational and client objectives
• Use process mapping tools to visualize workflows and recommend optimized solutions
• Conduct root-cause analysis and support continuous improvement initiatives

Documentation & Reporting

• Develop and maintain accurate process documentation, standard operating procedures (SOPs), and workflow diagrams
• Prepare reports, analyses, and presentations to support decision-making
• Ensure all documentation follows Maurice Xandra Solutions Limited's quality standards

Client & Stakeholder Engagement

• Work closely with internal teams and clients to gather requirements and understand business needs
• Facilitate process review meetings, workshops, and interviews
• Communicate findings, project updates, and recommendations effectively to stakeholders

Data Analysis & Insights

• Collect and analyse process-related data to support insights and performance evaluations
• Develop KPIs and dashboards to track process efficiency and project outcomes