Business Manager – Sales, Retention & Growth at Avon HMO

About the Role

We are seeking a talented and experienced Business Manager – Sales, Retention & Growth: a self-driven, highly ambitious future business leader who will champion customer acquisition, retention, and market share growth objectives.

This role carries full P&L responsibility for driving regional performance. You will oversee relationship management, customer experience, sales, and business development, ensuring that the team operates cohesively and effectively to deliver exceptional results for the regional office.

You will be accountable for achieving annual targets, cultivating and sustaining strong client relationships, and analyzing customer trends to drive profitable growth while reinforcing the company's leadership position in the market.

Key Responsibilities

Business Development & Growth

• Drive corporate and retail client acquisition, retention, and expansion strategies
• Develop and execute business plans to achieve revenue targets and profitability goals
• Identify new market opportunities, partnerships, and distribution channels
• Lead negotiations with corporate clients, brokers, and key stakeholders

Sales & Marketing Leadership

• Build and lead a high-performing sales and marketing team
• Oversee product positioning, pricing strategies, and market penetration plans
• Monitor competitor activities and adjust strategies to maintain competitive advantage
• Implement customer engagement and loyalty programs to reduce churn

Operations & Service Delivery

• Ensure efficient operational processes for client onboarding, claims processing, and customer service
• Oversee provider network management (hospitals, clinics, pharmacies)
• Ensure delivery of high-quality healthcare services and seamless customer experience
• Drive automation and technology adoption for operational efficiency

Financial & P&L Management

• Take ownership of the regional/business unit P&L

Location

Lagos, Nigeria