Business Manager - Lounge Operations

About the Role

We are seeking a dedicated and commercially minded leader to drive business success across our Lounge & Clubhouse operations. This role goes beyond routine supervision—it requires a strategic operator who can optimize operations, grow revenue, control costs, and align all departments toward business objectives.

The ideal candidate will have strong exposure to hospitality operations within nightlife, lounges, or clubhouse environments.

Key Responsibilities

Business & Revenue Management

• Drive revenue growth across the Lounge & Clubhouse through improved operations, sales strategies, and guest experience
• Work closely with Lounge Managers, Floor Managers, and Sales Teams to increase guest spend, table sales, and repeat patronage
• Monitor daily, weekly, and monthly sales performance and KPIs
• Identify revenue leakages and implement corrective actions

Operations Oversight

• Oversee end-to-end operations across all units, ensuring smooth daily functioning
• Ensure standard operating procedures (SOPs) are implemented and consistently followed
• Coordinate operations across bar, service, security, maintenance, and support teams
• Conduct regular operational audits to ensure efficiency and compliance

People & Performance Management

• Lead, mentor, and evaluate managers and supervisors
• Drive a performance and accountability culture across teams
• Support recruitment, onboarding, training, and staff development
• Enforce discipline, professionalism, and service standards

Cost Control & Inventory Management

• Oversee stock control, inventory movement, and wastage management
• Monitor expenses and implement cost-reduction strategies without affecting guest experience
• Ensure accurate stock taking, reconciliations, and reporting

Brand, Experience & Standards

• Ensure the Lounge & Clubhouse deliver a consistent, premium guest experience
• Support brand positioning, repositioning, and experiential initiatives
• Maintain high standards in ambience, cleanliness, safety, and presentation