Business Development Manager at MacTay Consulting

Job Summary

The Business Development Manager – Outsourcing/BPO is responsible for identifying growth opportunities, fostering key client relationships, and driving revenue within the Outsourcing & Managed Talent Services (MTC) domain. The ideal candidate will possess in-depth market knowledge, a strategic mindset, and a customer-centric approach to develop and execute business development strategies that support long-term organizational goals. This position offers a great opportunity for career growth.

Key Responsibilities

Market & Industry Insight

• Monitor and analyze industry trends, competitor activities, and market dynamics to inform strategy
• Maintain expert knowledge of company services, emerging technologies, and BPO market offerings
• Identify new market segments and adjust strategies based on industry shifts and client demands

Financial Acumen

• Develop strategic pricing models that maximize profitability while ensuring client satisfaction

Sales & Business Development

• Lead the entire sales lifecycle from lead generation to proposal development and deal closure
• Identify upselling and cross-selling opportunities within the existing client base
• Establish, nurture, and grow strategic client accounts and partnerships

Client Relationship Management

• Foster long-term relationships with clients and internal stakeholders
• Ensure a customer-first approach through responsiveness, engagement, and satisfaction monitoring
• Map client needs and develop solutions that align with strategic objectives

Strategic Networking

• Leverage professional networks to identify business leads and partnerships
• Represent the company at industry events, trade shows, and networking forums
• Utilize CRM platforms (e.g., Salesforce) to manage sales pipelines and customer engagements

Operational & Technical Excellence

• Maintain accurate and up-to-date documentation of sales activities and client communications
• Use MS Office Suite