Brand Operations Manager at Estuary Business Solutions (EBS)

Position Summary

We are seeking an experienced Brand Operations Manager with at least 3 years of proven expertise in the Quick Service Restaurant (QSR) industry. The ideal candidate will be responsible for ensuring smooth daily operations, maintaining high standards of customer service, managing staff, and driving sales growth in a fast-paced environment.

Key Responsibilities

Production Operations

• Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation
• Oversee kitchen management and ensure operational efficiency
• Maintain knowledge of recipe documentation and standardization
• Oversee entire business operations, ensuring lean and efficient processes
• Lead products research and development initiatives

Menu Development

• Contribute to menu development by proposing new dishes and pastry items, considering seasonal ingredients and culinary trends
• Collaborate with the culinary team to ensure a balanced and innovative menu

Customer Service

• Manage customer satisfaction through right product delivery, on-time delivery, correct quantities, and competitive delivery pricing
• Liaise with sales team members on customer orders, interfacing between clients and company
• Maintain excellent customer service and professional relationships with the organization, existing, and potential customers

Sales and Revenue

• Handle online orders and deliveries through e-commerce platforms
• Implement strategies to increase sales and revenue
• Develop and implement strategies for sales growth, including cross-sell and upsell of all products and services, both in-house and online, to current and potential customers

Catering & Event Management

• Coordinate end-to-end planning and execution of catering events (small to large scale)
• Supervise catering teams on-site and off-site to ensure professional service delivery