Branch Operations Manager at Owens and Xley

About the Role

Owens and Xley is seeking a dedicated Branch Operations Manager to oversee and manage all aspects of branch operations in Lagos, Nigeria. This is a key leadership position responsible for ensuring operational excellence, customer satisfaction, and profitability.

Key Responsibilities

• Oversee and coordinate all day-to-day branch operations
• Ensure excellent customer service and consistent brand standards across the branch
• Manage branch staff, including scheduling, supervision, performance monitoring, and training
• Monitor inventory levels, procurement, and cost control to minimize wastage
• Ensure compliance with health, safety, and hygiene regulations
• Prepare operational reports and submit regular performance updates to management
• Handle customer feedback and complaints, resolving operational issues promptly
• Drive sales performance and implement strategies to improve profitability

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum 4–5 years' experience in hospitality operations
• At least 2 years in a supervisory or managerial role
• Strong leadership, organizational, and people management skills
• Excellent communication and customer service skills
• Ability to work under pressure and manage multiple priorities
• Sound knowledge of hospitality operations, cost control, and service standards