Branch Manager at FlyBoku

About the Role

We are seeking an experienced and dynamic Branch Manager to lead our Abuja operations. The ideal candidate will drive branch operations, lead sales performance, manage key client relationships, and ensure exceptional service delivery across all travel and hospitality functions.

Location

Mabushi, Abuja (FCT), Nigeria

Key Responsibilities

• Lead and manage all daily branch operations
• Supervise, mentor, and motivate staff for optimal service delivery
• Drive branch sales and achieve weekly and monthly sales targets
• Represent the company with corporate organizations and MDAs to secure travel budgets
• Establish and maintain strong relationships with foreign embassies to support visa processing, tour packages, and MICE operations
• Independently develop and manage partnerships with foreign tour brokers, hotels, airlines, and other travel stakeholders
• Oversee ticketing, reservations, and overall travel service delivery
• Maintain strong client relationships and ensure exceptional customer experience
• Manage branch administration, budgeting, reporting, and compliance
• Collaborate with senior management on strategy, growth plans, and expansion initiatives

Required Qualifications

• Degree in Hospitality, Travel Management, Business Administration, or related field
• 5–7 years' experience in the travel or hospitality industry
• 2–3 years in a managerial role
• Strong understanding of travel operations, ticketing, reservations, and customer service
• Proven ability to meet weekly and monthly sales targets
• Excellent leadership, communication, and stakeholder-management skills
• Experience managing corporate clients, MDAs, and high-value accounts

Preferred Qualifications

• Experience with GDS systems (Amadeus, Sabre, or Galileo)
• Experience representing the company with foreign embassies for visa facilitation and MICE projects