Biomedical Engineer –(Field Service Engineer) at Tusen Consulting

Role Overview

We invite applications from suitably qualified candidates for the position of Biomedical Engineer – Field Service. This role involves comprehensive maintenance, service delivery, customer management, and revenue growth responsibilities for medical equipment within an assigned area.

Maintenance Responsibilities

• Ensure proper care of spares, tools, and test equipment
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment
• Maintain awareness of Environment, Health, and Safety requirements
• Develop comprehensive knowledge of all OEM solutions for installation and maintenance

Service Delivery

• Complete all administrative tasks promptly, including service reports, installation reports, and travel requests
• Escalate service issues to OEMs through appropriate tools and platforms while ensuring timely troubleshooting to minimize equipment downtime
• Ensure uptime guarantees, cost control, and proper maintenance of assigned equipment
• Implement Field Change Orders (FCOs) in a timely manner and order critical spare parts as needed

Customer Management

• Work as a member of the local team to provide efficient service delivery to customers within the assigned area
• Respond to every customer complaint within established time limits
• Maintain regular interface with doctors and operators regarding equipment status to ensure customer satisfaction
• Promptly document all service calls

Revenue Management

• Drive revenue growth through customer support business
• Ensure timely renewal of customer support contracts in conjunction with business development teams
• Include customer support contracts at point of sale
• Assist in sales visits and identify sales opportunities to communicate to the sales team
• Train others where necessary
• Recommend equipment, software, or solution upgrades or replacements to existing customers

Training & Development

• Complete all planned Quality and Compliance training within defined deadlines
• Complete all assigned e-learning modules within stipulated timeframes
• Attend scheduled onsite trainings

Educational Requirements

• Degree in Electronics, Electrical, or Biomedical Engineering

Experience Requirements

• Minimum 1 year of experience in a healthcare company or hospital setting