Bank Lounge Assistant at Catilas Resources Limited

Job Summary

The Lounge Assistant will serve as the first point of contact for high-net-worth clients visiting the business lounge. This position offers a great opportunity for career growth. The role requires a polished, courteous, and service-driven professional who will ensure a seamless, comfortable, and personalized experience for every guest. The individual will support both hospitality and basic administrative functions to maintain the ambience and efficiency of the lounge.

Key Responsibilities

Client Reception & Hospitality

• Welcome HNWI clients with warmth, professionalism, and discretion
• Offer refreshments and ensure clients are comfortably seated
• Provide personalized attention based on known preferences or client profiles

Client Support

• Assist clients with basic inquiries or direct them to appropriate relationship managers
• Ensure seamless handovers or referral to the relevant bank personnel
• Help manage the lounge appointment schedule if applicable

Confidentiality & Professionalism

• Uphold strict client confidentiality in all interactions and transactions
• Maintain a polished, calm, and service-oriented demeanor at all times

Administrative Duties

• Keep simple logs of client visits or feedback as directed
• Support event set-ups for client meetings, mini sessions, or private consultations
• Provide basic clerical support if required (e.g., printing documents, receiving packages)

Coordination & Communication

• Serve as a liaison between the lounge, branch operations, and relationship teams
• Promptly escalate any client complaints or operational issues
• Maintain a high standard of communication (spoken and written)

Safety & Compliance

• Ensure safety protocols are observed within the lounge
• Report suspicious behavior or security concerns in line with bank policy

Customer Experience Management

• Track and record customer feedback for continuous improvement
• Suggest enhancements to lounge operations and client services