Offre fiable

Assistant Manager, IT

RusselSmith Group

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

We invite applications from suitably qualified candidates. Position Overview:
  • Supports the Divisional Head in coordinating IT operations, infrastructure, security, user support, and compliance.
  • This hands-on role combines technical depth with people and process leadership to ensure high service levels, resilient networks, secure systems, and effective IT governance. Maintains a quality-driven culture, values innovation, and is open to technology that improves performance and efficiency.
Essential Duties and Responsibilities
  • Lead day-to-day IT operations, set service expectations, and act as an escalation point for incidents and requests.
  • Provide direction, mentorship, and task coordination for IT personnel to achieve service targets and project milestones.
  • Oversee user support, onboarding, and IT training programmes that lift digital literacy and security awareness.
  • Plan, configure, and maintain network infrastructure, including switches, access points, routing, VLANs, and site links over fibre and wireless.
  • Administer and optimise Microsoft 365 services, identity, and security controls across endpoints and cloud workloads.
  • Monitor infrastructure health and capacity, analyse trends, and implement preventive maintenance to minimise downtime.
  • Maintain accurate documentation of configurations, changes, diagrams, standards, and operating procedures.
  • Strengthen IT security through policy enforcement, patch and vulnerability management, access control, and continuous monitoring.
  • Contribute to disaster recovery and business continuity planning, testing, and improvement.
  • Ensure adherence to ISO standards and Quality Management Systems, and support internal and external audits.
  • Manage software licensing, renewals, vendor relationships, and contracts to ensure value for money and compliance.
  • Maintain an accurate IT asset inventory and lifecycle records covering endpoints, networking, servers, and software.
  • Coordinate business process automation initiatives with stakeholders, working alongside developers while not building forms yourself.
  • Support integrations with cloud platforms such as Microsoft Azure, Amazon Web Services, and Zoho, and manage hybrid connectivity.
  • Define and enforce acceptable use of AI tools across the organisation, covering data security, privacy, confidentiality, and auditability.
  • Leverage AI features in Microsoft 365, ITSM and security platforms to improve service delivery, knowledge management, and reporting.
  • Coordinate business process automation that may include AI components, working with developers to ensure secure and compliant implementations.

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