Assistant Hotel Manager

Position Overview

The Hotel Assistant Manager supports the Hotel Manager in the daily operations of the hotel to ensure excellent guest service, efficient staff performance, and smooth running of all departments. The role involves supervising staff, resolving guest issues, enforcing hotel policies, and ensuring operational standards are met.

Key Responsibilities

• Assist the Hotel Manager in overseeing daily hotel operations
• Supervise front desk, housekeeping, food & beverage, and security teams
• Ensure high standards of customer service and guest satisfaction
• Handle guest complaints and resolve issues promptly and professionally
• Monitor staff attendance, discipline, and performance
• Enforce hotel rules, policies, and standard operating procedures (SOPs)
• Assist in staff scheduling and duty rosters
• Ensure cleanliness, safety, and maintenance standards across the hotel
• Support recruitment, training, and onboarding of new staff
• Prepare daily reports and operational updates for management
• Step in as acting Hotel Manager when required

Required Qualifications & Requirements

• Minimum HND or B.Sc Degree in Hospitality Management or related field
• 2 - 5 years of experience in hotel operations or supervisory role
• Strong leadership and people-management skills
• Excellent communication and problem-solving abilities
• Good knowledge of hotel operations and guest relations
• Ability to work flexible hours, including weekends and holidays
• Computer literacy (hotel management software is an advantage)

Key Skills

• Leadership and teamwork
• Customer service excellence
• Conflict resolution
• Time management and multitasking
• Attention to detail