Aggregator (Fintech) at Payment Access System Limited (PaySys)

Job Summary

The Fintech Aggregator is responsible for recruiting, onboarding, managing, and supporting agents, merchants, and sub-aggregators within an assigned territory. The role ensures transaction growth, service availability, liquidity management, and compliance with fintech operational standards.

The Aggregator acts as the link between the company and field agents, ensuring sustainable financial inclusion and expanding the company's digital payment ecosystem.

Key Responsibilities

Recruitment & Onboarding

• Source, recruit, and onboard new agents and merchants within assigned locations
• Conduct due diligence and KYC documentation for onboarding
• Expand agent coverage to underserved areas and meet monthly acquisition targets

Agent Management & Support

• Manage and support existing agents, ensuring they are active and compliant
• Address operational challenges, POS issues, customer complaints, and service disruptions
• Ensure agents adhere to company processes, transaction guidelines, and standards
• Provide coaching to agents on best practices and customer service

Liquidity & Transaction Management

• Monitor agent liquidity and ensure consistent service availability
• Support agents with float balancing through approved channels
• Identify high-performing agents requiring increased float limits and escalate accordingly
• Track daily and weekly transaction volumes and drive performance improvements

Compliance & Risk Management

• Ensure KYC and AML compliance at agent and merchant levels
• Monitor suspicious transactions and escalate potential fraud cases
• Enforce compliance with company and regulatory standards

Performance & Market Intelligence

• Implement promotional campaigns and field activations to boost usage
• Submit daily and weekly field activity reports to management
• Track competitor activity, market trends, and emerging risks
• Provide insights to improve product adoption and operational efficiency

Qualifications & Requirements

• HND or B.Sc Degree in Business, Finance, Economics, Accounting, or related field