After-Sales Engineer at Cworth Energy

Role Overview

This role is ideal for fresh engineering graduates who are passionate about renewable energy and eager to gain hands-on experience in technical support and customer service. As part of our after-sales team, you will focus on maintaining, troubleshooting, and optimizing existing solar energy systems to ensure maximum performance and customer satisfaction.

Key Responsibilities

• Provide technical support and assistance to customers regarding solar system performance and maintenance
• Diagnose and resolve faults or performance issues in installed solar systems
• Conduct system checks, preventive maintenance, and performance assessments
• Prepare detailed service and maintenance reports after each customer visit or support call
• Support customer training on product use, maintenance, and safe operating practices
• Collaborate with the technical team to identify recurring issues and suggest improvements to service delivery
• Maintain accurate records of service activities, spare parts usage, and customer interactions
• Participate in technical training sessions to improve product knowledge and field competence

Qualifications & Requirements

• Bachelor's degree in Engineering
• Fresh graduates or candidates with minimal experience are encouraged to apply
• Basic understanding of electrical, mechanical, or renewable energy systems is an advantage
• Strong problem-solving and communication skills
• Customer-oriented mindset with willingness to work in the field