Administration Manager at ECLAT HR Consulting

Position Overview

An established recreational center is seeking an Administration Manager to oversee daily administrative operations and ensure smooth workflow and coordinated service delivery.

Salary

N350,000 – N400,000

Key Responsibilities

• Oversee daily administrative operations of the recreational center to ensure smooth workflow and coordinated service delivery
• Supervise and manage front-desk operations, including member registrations, inquiries, bookings, and guest support
• Prepare staff schedules, manage attendance, and evaluate performance to maintain high service standards
• Develop, update, and enforce administrative policies, SOPs, and operational guidelines
• Coordinate with maintenance teams to ensure facilities, equipment, and amenities are clean, functional, and safe
• Monitor stock levels and manage procurement of supplies, materials, and service contracts
• Assist in budget planning, expense tracking, and financial reporting to support cost-effective operations
• Maintain accurate administrative records, reports, compliance logs, and documentation for audits
• Oversee membership systems, payment processing, renewals, and customer data management
• Handle escalated customer concerns and service-related issues promptly and professionally
• Support planning, scheduling, and execution of recreational programs, activities, and events
• Ensure compliance with health, safety, facility standards, and hospitality regulations
• Conduct regular facility inspections to identify maintenance needs, safety risks, or operational gaps
• Coordinate emergency procedures, incident reporting, and safety protocol implementation
• Monitor and coach administrative staff to improve service quality and operational performance
• Collaborate with marketing and customer service teams to enhance member engagement and program participation
• Prepare administrative summaries, operational updates, and financial reports for the Operations Manager
• Identify operational inefficiencies and recommend process improvements