Admin Officer at Crossover Microfinance Bank

About the Role

We invite applications from suitably qualified candidates to join Crossover Microfinance Bank as an Admin Officer in Lagos, Nigeria.

Key Responsibilities

Administrative and Operational Support

• Handle daily office operations, documentation, filing, and record-keeping for all departments
• Coordinate meetings, internal communication, staff scheduling, and vendor interactions

Regulatory, Compliance and KYC Support

• Conduct KYC verification for agents before issuing POS terminals or granting operational access
• Maintain proper documentation of agents, contracts, and required regulatory records

POS Terminal Management and Technical Support

• Handle procurement, documentation, and issuance of POS terminals to qualified agents after completing KYC checks
• Provide first-level support for POS terminal issues (printer errors, connectivity issues, device resets)

Basic IT Support

• Provide first-level IT troubleshooting (hardware, software, connectivity, system login challenges)
• Support the setup of new systems, devices, and user accounts for staff

Procurement and Vendor Management

• Manage procurement needs for terminals, office supplies, accessories, and operational materials
• Maintain strong relationships with vendors to ensure competitive pricing and availability

Key Requirements

• OND / HND / B.Sc. in Business Administration, Management, or a related field
• 1–3 years' experience in an administrative role (experience in sports betting or gaming is an added advantage)
• Strong organizational and multitasking abilities
• Excellent communication and reporting skills
• Proficiency in MS Office (Excel, Word, PowerPoint)