Waiter/Waitress at Domeo Resources International (DRI)

Main Function

Waiters and Waitresses are responsible for delivering excellent dining service by taking orders, serving food and beverages, and ensuring guests enjoy a memorable experience. They play a vital role in creating a welcoming atmosphere and maintaining the highest standards of hospitality and service in line with the establishment's brand.

Guest Service and Interaction

• Greet guests warmly and present menus in a professional manner
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar
• Serve meals and drinks efficiently while ensuring correct presentation and quality
• Anticipate guest needs and provide prompt assistance throughout their dining experience

Dining Area Management

• Set up tables, arrange tableware, and ensure dining areas are clean and ready for service
• Clear and reset tables quickly and efficiently between guests
• Maintain cleanliness and orderliness of the dining area at all times

Food and Beverage Knowledge

• Demonstrate good knowledge of menu items, daily specials, wines, and beverages
• Make recommendations and upsell dishes, desserts, and drinks where appropriate
• Provide information on food preparation, allergens, and ingredients as required

Customer Satisfaction and Problem Resolution

• Ensure guests have a pleasant dining experience and handle complaints professionally
• Escalate unresolved issues to the Supervisor or Manager
• Collect guest feedback and relay suggestions for improvement

Teamwork and Coordination

• Work closely with other wait staff, kitchen, and bar teams to ensure smooth service delivery
• Support colleagues during peak service periods to maintain efficiency
• Follow service protocols and comply with restaurant policies

Cash Handling and Billing

• Present bills accurately and process payments using the restaurant's POS system
• Handle cash and card transactions securely and responsibly