Waiter / Waitress at Toasties Limited

A dynamic team is expanding and looking for the right talent. Description - The Waiter / Waitress is responsible for delivering excellent customer service by taking orders accurately, serving food and drinks promptly, maintaining a clean service area, and ensuring guests have a pleasant dining experience. - This role represents the brand’s warmth, professionalism, and service culture. Key Responsibilities Customer Service & Order Taking: - Welcome guests warmly and present menus professionally. - Take orders accurately and input them into the POS system. - Provide menu knowledge, make recommendations, and answer customer questions. - Serve food and drinks promptly and correctly. Brand Representation: - Maintain a clean, neat, and professional appearance at all times. - Uphold the brand’s service standards—friendly, respectful, and attentive. - Handle customer concerns politely and escalate when necessary. Dining Area Management: - Set up tables, chairs, and the dining area before opening. - Ensure tables are clean, properly set, and ready for the next guest. - Clear tables promptly and ensure quick turnover. - Maintain cleanliness of service stations, cutlery, and trays. Order Accuracy & Communication: - Confirm all orders before serving. - Communicate clearly with kitchen and bar teams. - Ensure all modifications or allergies are properly passed to the kitchen. Cash Handling & POS: - Process payments via POS (cash, card, transfer) accurately. - Issue receipts and handle cash responsibly. - Report any discrepancies immediately. Hygiene & Safety: - Follow all food safety and hygiene standards. - Ensure trays, cutlery, and glassware are sanitized. - Adhere to all company safety procedures. Team Support: - Assist colleagues during peak hours. - Participate in daily briefings and trainings. - Uphold teamwork and support FOH/BOH where needed. Check how your CV aligns with this job