Trainer at Eric Kayser

About the Role

We are looking for a dynamic Trainer to join our expanding team. You will be responsible for designing, implementing, and delivering structured training programs to all staff across our outlets. This role ensures that employees acquire and maintain the skills, knowledge, and behaviors necessary to deliver excellent service, meet operational standards, and support our culture of continuous improvement.

Key Responsibilities

Training Development and Delivery

• Develop comprehensive training materials, guides, and programs tailored to different roles (bakers, pastry team, front-of-house, customer service, and admin staff)
• Deliver interactive training sessions, workshops, and on-the-job coaching
• Ensure training content is clear, practical, and aligned with company standards and policies
• Conduct refresher training sessions to reinforce skills and knowledge

Skills Assessment and Evaluation

• Assess staff competencies regularly to identify gaps in knowledge or performance
• Design assessments, quizzes, and practical exercises to evaluate learning effectiveness
• Track training outcomes and produce reports for management to demonstrate improvement and ROI

Continuous Learning and Improvement

• Maintain up-to-date knowledge of best practices, industry trends, and operational standards
• Introduce new training techniques, methods, and tools to enhance staff performance
• Collaborate with department heads to address specific operational or service challenges through targeted training

Staff Engagement and Mentorship

• Provide mentoring and coaching to staff to foster professional growth
• Support new hires with induction programs to ensure smooth onboarding and immediate integration
• Promote a culture of accountability, teamwork, and high performance through training initiatives

Administrative Reporting

• Maintain records of all training activities, including attendance and performance assessments