Telephone Room Officer at Chrisvirgy Homes

We are looking for a qualified candidate to fill this position. Job Description / Responsibilities - Call Handling: Answer, screen, and direct internal and external calls to guest rooms, staff, or departments. - Guest Services: Take and deliver messages, process wake-up calls, provide hotel information, and coordinate guest requests (e.g., room service, maintenance). - Emergency Response: Handle emergency calls (fire, medical, security) according to hotel protocols and dispatch appropriate personnel. - Information Provision: Offer details on hotel facilities, services, and local attractions. - Message Management: Log and manage guest messages, activate/deactivate message lights. - System Operation: Utilize hotel telephone systems (PBX) and front office software efficiently. - Departmental Liaison: Coordinate with housekeeping, maintenance, and other departments for guest requests. - Security & Safety: Adhere to hotel security, fire, and health & safety regulations. Check how your CV aligns with this job