Telemarketer Team Lead

An established company is recruiting for the following position. Position Overview: - The Telemarketer Team Lead is responsible for supervising and coordinating the activities of the telemarketing team to achieve sales targets, generate qualified leads, and maintain high customer satisfaction. - The role involves coaching agents, rnonitoring performance. ensuring quality calls, and driving productivity and revenue growth. Key Responsibilities: - Lead stQervise. and motivate the telemarketing tazam to meet and exceed dely. weekly, and monthly targets - Assign tasks. set performance goals. and monitor team productivity - Train. coach. and mentor telernarketers on sales techniques. engagernent, and product knowledge - Monitor calls to ensure quality standards. cornpliance. and professionalism - Handle escalated custorTEr complaints ard complex inquiries prepare daily/weekly/rnonthly perform-lance reports for managernent - Track KPIs such as conversion rates. call volun-es. and revenue targets - Develop scripts and improve calling strategies for better results - Conduct regular team meetings ard performance reviews - Collaborate With sales and marketing teams to align campaigns and objectives - Ensure 02-curate documentation ard CRM updates - Recommerxd process Wigyovernents to increase efficiency and customer satisfaction Required Qualifications: /Requirments - Bachelor's degree in Marketing, Business Administration, Commurlications. or related field (or equivalent experience) - years experience in telemarketing. call center. or sales roles - Minimum Of 1—2 years supervisory or team lead experience