Technical Support Specialist

We are looking for a qualified candidate to fill this position. Position Overview: - The Technical Support Specialist provides timely, accurate, and professional technical assistance to DrugStoc’s customers and internal users, ensuring a seamless experience with the company’s pharmaceutical technology platform. - The role involves responding to support tickets, diagnosing and resolving technical issues, and serving as a key liaison between customers and internal product and engineering teams. - The specialist also supports customer onboarding, documents recurring issues, and contributes to continuous platform improvement while maintaining high service standards. Key Responsibilites - Serve as the primary contact for customers experiencing technical issues across phone, email, or chat. - Diagnose and resolve technical problems, including access issues, order processing errors, and system bugs. - Log, track, and manage support tickets with clear documentation of issues and resolutions. - Escalate complex issues and collaborate closely with engineering and product teams. - Support customer onboarding, training, and adoption of the DrugStoc platform. - Develop and maintain support documentation, FAQs, and knowledge base articles. - Monitor support performance against service level agreements (SLAs). - Respond to urgent incidents and provide timely updates during system outages. Required Qualifications: - Interested candidates should possess a Bachelor’s Degree with 2 - 3 years experience.