Technical Support Lead at OneBox Media

About the Role

We are expanding our dynamic team and seeking a Technical Support Lead who will lead our technical direction—someone who can turn creative ideas into functional, high-performing systems, platforms, and tools that power our operations and elevate our clients' experiences.

The Technical Support Lead will oversee all technical aspects of operations, from managing digital infrastructure to implementing tools that enhance creativity, efficiency, and communication. You'll work closely with the management team to shape the company's technological roadmap, guide the development team, and ensure seamless collaboration between internal teams and clients.

This role is ideal for a technically savvy, innovative, and solution-oriented leader who thrives at the intersection of creativity and technology.

Key Responsibilities

• Oversee the company's technical operations, including digital tools, workflow systems, and media infrastructure
• Lead the design, development, and implementation of tech-driven solutions that improve performance and project delivery
• Collaborate with creative and strategy teams to translate business goals into digital and technical strategies
• Ensure data security, platform stability, and smooth system integrations
• Manage technical vendors, software subscriptions, and IT resources
• Supervise the development and maintenance of the company website, client portals, and digital products
• Identify and integrate emerging technologies that enhance productivity and client experience
• Communicate technical concepts clearly to non-technical team members and clients

Expected Results

• A well-structured, reliable, and scalable digital infrastructure
• Improved internal communication and project execution through smart tech solutions
• Consistent system uptime and minimal technical disruptions
• Enhanced client experience