Technical Documentation Specialist at MAXUT Consulting Limited
Confidential
Published 1 month ago · Expires 1 week from now
Job description
Job Summary
The Technical Documentation Specialist is responsible for developing, organizing, and maintaining technical documentation related to the company's Two-Factor Authentication (2FA) product and project implementations. This includes technical guides, user manuals, product documentation, solution architectures, integration instructions, implementation procedures, and newly developed methodologies. The specialist works closely with engineers, project managers, product teams, and clients to ensure all technical content is clear, comprehensive, accurate, and up-to-date. The ideal candidate is a fast learner with strong communication and writing skills and the ability to translate application process flows into readable technical documents.
Key Responsibilities
Technical Documentation & Knowledge Management
- Develop and maintain technical guides, user manuals, product documentation, and onboarding materials for 2FA projects
- Translate complex application process flows into clear, structured technical guides and documentation
- Maintain a centralized, version-controlled documentation repository used by engineering, support, and compliance teams
- Document discoveries, problem resolutions, and new methods encountered during project delivery
- Lead knowledge transfer sessions and learning interventions for both new and existing employees
Cross-functional Collaboration
- Collaborate with engineering, DevSecOps, and infrastructure teams to obtain detailed technical inputs
- Work with product and project managers to ensure accurate translation of technical specifications for both internal and client use
- Liaise with legal and compliance teams to meet regulatory documentation standards (e.g., NDPR, NITDA, CBN)
Client & Partner Support Documentation
- Create client-facing documentation including API guides, SDK instructions, technical FAQs, and onboarding manuals
- Develop consistent and comprehensive documentation standards across all client and partner materials