Tech Support Associate at Plug Entertainment

About the Role

We invite applications from suitably qualified candidates for the position of Tech Support Associate.

Key Responsibilities

• Manage event ticketing platforms, ensuring accurate ticket uploads and real-time updates
• Oversee accreditation systems, generating passes, managing access levels, and updating attendee databases
• Handle website content updates including event details, schedules, and media uploads
• Collaborate with creative, events, and communications teams to ensure all digital information aligns with event timelines
• Monitor data accuracy across all tech platforms and troubleshoot technical or user errors
• Maintain accurate documentation of support requests, incidents, and resolutions
• Escalate complex technical issues to higher-level support or vendors when necessary

Required Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
• 3-5 years of experience in technical support, preferably in entertainment or event operations
• Familiarity with ticketing and event management platforms
• Strong troubleshooting and problem-solving abilities
• Excellent organizational and communication skills

Ideal Candidate Profile

• Tech-savvy and proactive
• Thrives in a fast-paced, event-driven environment
• Detail-oriented with strong problem-solving skills
• Passionate about live events and delivering smooth digital experiences
• Patient, approachable, and customer-service driven