Surprise Manager at Resource Intermediaries Limited

About the Role

We are seeking a qualified and experienced Surprise Manager to join Resource Intermediaries Limited. This role involves planning and executing memorable surprise experiences while leading a dynamic team and ensuring exceptional service delivery.

Key Responsibilities

• Plan and execute a variety of surprise experiences, including birthday surprises, marriage proposals, anniversaries, and special dinner dates
• Coordinate logistics, timelines, and vendors to ensure seamless and memorable events
• Work closely with clients to understand their needs, preferences, and vision for each surprise
• Manage client communication, address concerns, and ensure high levels of customer satisfaction from consultation through delivery
• Source and coordinate suppliers, arrange deliveries, manage gift item inventory, and oversee venue setup and decoration
• Lead and supervise a team including gift shop assistants, event staff, and delivery personnel
• Create work schedules, assign tasks, provide guidance, and train new employees
• Ensure all aspects of surprises meet quality standards, from gift presentation to event execution
• Monitor budgets and manage costs effectively
• Assist with marketing initiatives and track performance metrics
• Prepare reports and updates for senior management

Required Qualifications

• OND, HND, or BSc degree
• 1–3 years of relevant experience

Essential Skills

• Excellent organizational and time management abilities
• Strong communication and interpersonal skills
• Ability to manage complex timelines and multiple priorities
• Leadership and team management experience
• Problem-solving and attention to detail
• Customer service excellence

Location

Lagos, Nigeria