Strategy & Operations Lead at Strivo Labs

Role Overview

The Strategy & Operations Lead will sit at the centre of Strivo Labs — driving operational precision, project performance, and commercial impact. This role combines strategic execution, client success leadership, and operational intelligence.

You'll partner with the CEO to design and implement systems that not only keep the company running smoothly but also accelerate client acquisition, retention, and delivery efficiency. You are the bridge between vision and execution — ensuring that every client project, team process, and internal decision moves Strivo Labs closer to growth targets.

Core Responsibilities

Client Growth & Delivery Performance

• Oversee delivery of client projects in digital transformation, automation, and talent management — ensuring outcomes drive renewals and referrals
• Build and maintain a unified delivery tracker for all client engagements with performance metrics and ROI
• Ensure 95%+ on-time delivery and client satisfaction
• Collaborate with the CEO and Business Development team to turn successful projects into case studies, upsells, and testimonials
• Support client acquisition with operational insights (capacity forecasting, cost modelling, proposal input)
• Lead post-project reviews to measure business impact and client success outcomes

Strategy & Growth Execution

• Translate company goals into quarterly OKRs, dashboards, and measurable deliverables
• Track performance against revenue and growth targets across all verticals
• Conduct strategic analysis on pricing, efficiency, and profitability per client
• Identify and execute initiatives to improve client lifetime value and conversion efficiency
• Support expansion of Strivo's talent programs (Lifted) and automation services with scalable delivery systems

Operational Excellence & Systems Design

• Build and document the Strivo Operating Framework — end-to-end workflows