Spa Manager at Domeo Resources International (DRI)

About the Role

We are seeking a dynamic Spa Manager to oversee the full operations of our hotel's luxury spa. This position blends leadership, hospitality excellence, and strategic business management to ensure the spa maintains its premium reputation, attracts high-profile clientele, and meets luxury hotel standards. You will be responsible for ensuring world-class guest experiences, exceptional service delivery, operational efficiency, and strong financial performance.

Key Responsibilities

Operations Management

• Lead day-to-day spa operations, ensuring seamless guest flow, treatment delivery, and consistent service standards
• Manage reservations, treatment scheduling, and spa ambiance to reflect a premium hospitality environment
• Ensure cleanliness, hygiene, equipment upkeep, and facility presentation meet luxury hotel standards

Treatment & Service Excellence

• Oversee treatment protocols and spa services including facials, massage, body therapies, steam/sauna areas, and specialty wellness programs
• Ensure therapists and technicians deliver services professionally, safely, and consistently
• Develop and introduce new luxury offerings in collaboration with wellness experts and hotel leadership

Staff Management

• Train, supervise, evaluate, and mentor spa staff including therapists, receptionists, and attendants
• Implement performance standards, ongoing development programs, and service etiquette aligned with luxury hospitality
• Foster a positive, inclusive, and professional work culture

Guest Experience & Client Relations

• Ensure every guest receives a personalized, memorable spa experience
• Handle special requests, VIP guests, confidentiality matters, and service recovery when required
• Collect and act on guest feedback to continuously elevate service levels

Financial Oversight

• Manage the spa budget, revenue targets, and cost control measures
• Track performance KPIs, including occupancy, retail sales, and therapist productivity

Location

Lagos, Nigeria