Social Media Sales Manager

This vacancy presents a chance to join a leading organization. Social Media Management - Manage and grow the company’s social media pages (e.g., Instagram, Facebook, TikTok, WhatsApp Business). - Plan, create, and schedule engaging content (posts, stories, reels, captions). - Maintain a consistent brand tone, style, and messaging across all platforms. - Monitor page performance and engagement metrics. - DM & Sales Management - Respond promptly and professionally to all direct messages, comments, and inquiries. - Qualify leads and guide prospects through the sales process via DMs. - Close sales directly through conversations on social media platforms. - Follow up with potential customers to improve conversion rates. - Handle objections, answer product/service questions, and upsell where appropriate. - Redirect confirmed orders or payments to the appropriate internal team or system. Customer Relationship & Community Engagement - Maintain a positive brand reputation by providing excellent customer experience. - Handle complaints or concerns calmly and escalate when necessary. - Engage followers to encourage repeat business and referrals. - Reporting & Collaboration - Track daily and weekly DM inquiries, leads, and closed sales. - Provide regular reports on sales performance, conversion rates, and audience feedback. - Work closely with marketing, logistics, or customer service teams to ensure smooth order fulfillment. Requirements: & Qualifications - Minimum of OND in Marketing, Business, Communications, or a related field (preferred but not mandatory). - Proven experience managing social media pages for a business. - Demonstrated experience closing sales via social media DMs is a strong advantage. - Excellent written communication and persuasion skills. - Strong sales mindset with the ability to close deals. - Good understanding of social media platforms and trends. - Ability to multitask and manage high volumes of messages. - Customer-focused, patient, and professional. - Ability to work independently and meet sales targets. - Must reside in or around Ikeja