Showroom / Project Manager

A top employer is now accepting applications for this role. Role Summary

• The Showroom & Project Manager will oversee all showroom operations and manage the end-to-end delivery of customer projects, leading a team of designers and sales representatives.

• This role combines strategic showroom leadership with hands-on project oversight to ensure exceptional customer experiences and timely delivery of modular home and furniture solutions.

Key Responsibilities: Lead & Inspire the Showroom Team:

• Set clear sales goals and expectations for designers and sales representatives.

• Conduct regular check-ins, coaching sessions, and performance reviews.

• Foster a culture of high performance by recruiting top talent, providing ongoing training, and celebrating individual and team wins.

Drive Customer & Stakeholder Relationships:

• Manage client relationships from initial showroom interaction to final installation.

• Actively listen to client needs and preferences to provide tailored product and design recommendations.

• Coordinate effectively with external suppliers, contractors, and internal teams to ensure seamless communication and project flow.

Oversee Projects from Concept to Completion:

• Lead end-to-end project management, including quotes, design approval, production planning, and installation oversight.

• Plan and allocate resources such as personnel, tools, and materials to meet project goals.

• Anticipate and resolve any logistical or technical challenges to ensure timely and on-budget delivery.

Measure Performance & Uphold Quality:

• Track and analyse sales and operational data to optimise strategies and improve outcomes.

• Implement and monitor compliance with company quality and safety protocols.

• Use checklists, reporting, and regular reviews to drive continuous improvement and accountability.

Job Requirements Essential:

• Bachelor’s degree in Business Administration, Interior Design, Engineering, or related field.

• 5+ years of combined experience in showroom management and project coordination, preferably in furniture or modular construction.

• Proven track record of leading teams to achieve sales and project delivery targets.

• Strong customer service orientation and ability to resolve customer issues promptly.

• Excellent organisational and multitasking skills, with attention to detail.

• Proficiency in CRM and project management software.

• Valid driver’s license and willingness to travel for site visits.

Desirable:

• Experience with AutoCAD or 3D visualization tools.

• Background in franchised retail operati...