Service and Aftersales Engineer

Position Overview

Swift Consulting is seeking a proactive and results-driven Service and Aftersales Engineer to support the effective management of our aftersales and rentals operations. The ideal candidate will play a key role in coordinating heavy equipment sales and rentals, ensuring seamless installation processes, delivering excellent aftersales customer support, and overseeing inventory and administrative operations within the unit.

Major Responsibilities

• Coordinate daily sales and rental activities for heavy equipment, ensuring timely processing of client requests and documentation
• Supervise equipment deployment, installation, and handover processes to ensure operational readiness and customer satisfaction
• Provide structured aftersales support, including responding to service inquiries, resolving client complaints, and coordinating maintenance schedules
• Monitor equipment availability and utilization to optimize rentals and reduce downtime
• Oversee periodic stock-taking and inventory reconciliation to ensure accurate records of equipment and spare parts
• Maintain proper documentation for rentals, service reports, installations, and client transactions
• Support the development and implementation of operational procedures to improve efficiency within the unit
• Supervise and coordinate team members within the aftersales and rentals unit to ensure performance targets are achieved
• Prepare operational reports on rentals, service activities, stock levels, and team performance for management review
• Ensure compliance with company policies, safety standards, and operational guidelines

Requirements

• Bachelor's Degree in Engineering, Business Administration, Operations Management, or related fields
• Minimum of 3–5 years' experience in heavy equipment operations, aftersales, or rentals coordination
• Strong understanding of inventory management and operations