Senior Account Management Officer

Position Overview

We are seeking a qualified Senior Account Manager to develop and maintain long-term relationships with a portfolio of clients. In this role, you will serve as the primary point of contact between customers and internal cross-functional teams, ensuring the timely and successful delivery of solutions that meet client needs and objectives.

Key Responsibilities

• Serve as the primary point of contact and build long-term relationships with customers
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Keep current clients satisfied and deliver exceptional client service on a daily basis
• Liaise between customers and internal teams to facilitate smooth collaboration
• Build and maintain strong, long-lasting client relationships
• Identify cross-selling and upselling opportunities to increase revenues
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement
• Assist with challenging client requests and issue escalations as needed
• Conduct proactive routine calls for customer surveys and feedback
• Support client retention and win-back initiatives

Required Qualifications

• Bachelor's degree (BA/B.Sc) in Business Administration, Sales, or a relevant field
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or similar role
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot)
• Proficiency in MS Office, particularly MS Excel
• Experience delivering client-focused solutions aligned with customer needs

Required Skills

• Excellent listening, negotiation, and presentation abilities
• Ability to prioritize and multitask effectively
• High level of accuracy and attention to detail
• Ability to navigate difficult conversations professionally
• Strong verbal and written communication skills