Sales Support Officer at StarTimes

Position Overview

This position offers a great opportunity for career growth in a dynamic sales environment.

Key Responsibilities

Customer Management

• Respond to customer inquiries via various channels (phone, email, in-person)
• Provide guidance on product features, pricing, and current promotions
• Handle customer complaints and service concerns professionally and provide timely resolutions
• Maintain accurate customer records and follow up on leads and account status
• Maintain positive relationships with customers and internal stakeholders

Sales Operations & Administration

• Support sales executives by arranging appointments and managing sales data
• Coordinate sales operations and administrative duties to allow the sales team to focus on selling
• Process orders accurately and ensure timely delivery of services or equipment
• Assist with sales proposals, presentations, and product demonstrations
• Maintain organized and accessible sales data and customer account files
• Compile reports on sales performance, customer trends, and sales activities
• Update and maintain sales systems and software
• Collaborate with account managers on sales strategies and provide feedback on sales processes

Cross-Departmental Coordination

• Liaise with other departments such as logistics, technical support, and finance to ensure seamless service delivery

Required Qualifications

• Bachelor's degree in Statistics, Business Administration, or related field
• 2 years of Sales Support experience

Required Skills & Competencies

• Strong knowledge of MS Word, MS Excel, and PowerPoint
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and administrative abilities
• Ability to multitask and manage workload effectively
• Good understanding of Pay-TV products and services
• Positive attitude and drive to succeed