Sales Representative/Customer Care Rep at Nature Smoke House

Role Summary

As a Sales Representative at Nature Smoke House, you will play a vital role in driving both retail and wholesale sales while ensuring excellent customer experiences. You'll manage sales records, customer interactions, and online store presence, while also creating content that strengthens our brand identity. This role requires someone who is organized, customer-focused, sales-driven, and highly skilled in data management.

Location & Requirements

• Must reside in Yaba/Surulere or surrounding areas
• Age: 22-28 years

Key Responsibilities

Sales & Records Management

• Record daily and weekly sales (retail and wholesale)
• Track and update customer databases daily (walk-in, online, and wholesale customers)
• Maintain accurate records of inflows and outflows (revenue and expenses)
• Identify and record product swaps, errors, and discrepancies

Customer Service & Relationship Management

• Serve as a primary contact for customers via phone, WhatsApp, Instagram, TikTok, email, and live chat
• Provide detailed product information including features, benefits, and customization options
• Understand customers' needs to recommend suitable products and alternatives when necessary
• Assist customers with inquiries, resolve complaints, and ensure satisfaction
• Follow up with customers to encourage repeat business and referrals
• Build trust and maintain strong relationships through excellent service

Sales & Marketing Support

• Actively promote products online and in-store to drive sales
• Create engaging social media content to showcase products and strengthen brand presence
• Develop a deep understanding of all product lines to confidently suggest and upsell items
• Process online and in-store customer orders promptly and accurately
• Meet and exceed sales goals and targets set by management

Operations Support

• Assist with the daily running of the organization
• Collaborate with the team to support business operations