Sales / Operations Representative

About the Role

The Sales & Operations Representative provides administrative, analytical, and operational support to the sales and operations department. This role is essential in driving sales efficiency, managing business operations and project management, ensuring smooth order processing, supporting customer engagement and service, vendor management, and contributing to business growth through data analysis and cross-functional collaboration.

Key Responsibilities

• Identify potential leads, research prospects, and assist with lead generation activities
• Prepare and deliver sales presentations, proposals, and contracts
• Collaborate with the operations team to ensure efficient order processing, including sending quotes and invoices and fulfilling customer orders
• Analyze sales data and market trends to identify opportunities for business growth and improvement
• Provide administrative support, including maintaining sales and customer databases, organizing documents, and scheduling meetings
• Assist in the development and implementation of sales and marketing strategies to promote products and services
• Support customer inquiries and provide exceptional customer service through various communication channels
• Work closely with cross-functional teams to streamline processes and improve overall operational efficiency
• Manage vendor and partner relationships
• Participate in team meetings, training sessions, and company events to enhance professional development
• Undertake ad-hoc projects and assignments as assigned

Required Qualifications and Skills

• Bachelor's Degree in Business Administration, Marketing, Information Systems, or a related field
• Prior experience in a sales support, operations, CRM, or customer success role is an advantage