Sales & Customer Service Officer (RTW Factory) at 68byalake

About This Role

68byalake is expanding its team and seeking two dynamic Sales & Customer Service Officers to join our operations-aligned sales team. This is a full operational role—not commission-based or market-hawking work.

Positions Available

Quantity: 2 Officers

Experience Requirements

• Minimum 2–4 years of relevant experience
• Previous experience in fashion houses, ready-to-wear brands, clothing factories, or boutiques
• Experience will be verified through previous employer references, task questions, and practical scenarios
• Applicants exaggerating experience will be disqualified

Core Responsibilities

• Receive and attend to customers (walk-in and online inquiries)
• Perform accurate order intake and documentation
• Confirm and clarify measurements with precision
• Explain fabrics, styles, timelines, and delivery expectations clearly
• Coordinate fittings where applicable
• Conduct daily follow-ups with customers until delivery
• Ensure clean handover of orders to the production team
• Liaise with logistics and dispatch teams for timely deliveries
• Maintain accurate customer records and order history
• Uphold brand tone, professionalism, and composure in all interactions

Essential Requirements

Literacy & Technical Skills

• Read and write clearly
• Use WhatsApp Business professionally
• Complete order sheets accurately
• Interpret measurements correctly
• Follow written SOPs without confusion

Process Awareness

Must understand sales and customer service as a complete system, including order intake, measurement confirmation, quality checks, and delivery coordination.

Salary & Benefits

• Base Salary: ₦80,000 – ₦150,000 monthly
• Performance-Based Bonuses tied to:
  • Accuracy of customer orders and measurements
  • Conversion of inquiries to paid orders
  • Building customer trust and brand loyalty
  • Timely and thorough follow-ups
  • Clean handover to production
  • Zero avoidable customer complaints
  • Delivery accuracy and coordination
• Accommodation provided

Working Schedule

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturdays: Rotated between the two officers (not weekly for both)

Location

Lagos, Nigeria