Sales Associate - Kwara (Ilorin, Babcock University)

Position Overview

This position offers a great opportunity for career growth. The Sales Associate is responsible for delivering excellent customer service, driving sales, and ensuring a positive in-store experience for customers. The role involves product knowledge, customer engagement, merchandising, and compliance with store policies to achieve sales targets and support overall store performance.

Key Responsibilities

Sales & Revenue Generation

• Actively engage customers to understand their needs and recommend suitable products
• Drive daily, weekly, and monthly sales targets assigned by management
• Upsell and cross-sell products and accessories to maximize revenue
• Ensure accurate pricing, promotions, and product information are communicated to customers

Customer Service & Experience

• Provide a warm, professional, and courteous customer experience at all times
• Handle customer inquiries, complaints, and product issues promptly and professionally
• Build long-term customer relationships to encourage repeat business
• Ensure adherence to customer service standards and brand values

Product Knowledge & Merchandising

• Maintain strong knowledge of products, features, benefits, and usage
• Stay updated on new arrivals, promotions, and market offerings
• Ensure products are well-displayed, clean, and properly merchandised according to store standards
• Participate in stock arrangement, shelf labeling, and visual merchandising activities

Store Operations & Compliance

• Process sales transactions accurately using POS systems
• Ensure proper handling of cash, POS reconciliation, and documentation
• Adhere to company policies on loss prevention, security, and stock control
• Participate in stock counts, inventory checks, and discrepancy reporting

Teamwork & Communication

• Collaborate effectively with team members to achieve store goals
• Attend daily briefings, training sessions, and performance reviews
• Communicate effectively with management and colleagues