Retail & B2B / ECOMM Manager

We are looking for a qualified candidate to fill this position. Position Overview:

• We are seeking a highly motivated and results-driven Retail & B2B/ECOMM Manager to lead our retail, business-to-business (B2B), and e-commerce sales operations.

• The ideal candidate will have a strong track record in driving revenue growth, managing distribution channels, and building strategic relationships in the Kitchen Appliances and White Goods Electronics markets.

• The role involves developing and executing sales strategies, managing sales teams, ensuring excellent customer experience, and meeting both revenue and market share targets.

Key Responsibilities: Sales Strategy & Planning:

• Develop and implement effective retail, B2B, and e-commerce sales strategies aligned with company goals.

• Set sales targets, KPIs, and monitor performance across all channels.

Business Development:

• Identify new business opportunities in retail, B2B, and e-commerce sectors.

• Expand distribution networks and maintain strong relationships with key clients, distributors, and retail partners.

Team Management & Leadership:

• Lead, coach, and motivate the sales team to achieve individual and team targets.

• Conduct regular performance reviews and provide training to enhance team capabilities.

Market Analysis & Reporting:

• Analyze market trends, competitor activities, and customer behavior to optimize sales strategies.

• Prepare timely sales reports, forecasts, and performance analyses for management review.

Customer Relationship Management:

• Ensure high levels of customer satisfaction by addressing client concerns and delivering exceptional service.

• Monitor feedback and implement improvements to strengthen client relationships.

Promotions & Campaigns:

• Collaborate with marketing to design and implement promotional campaigns for retail and online channels.

• Monitor the effectiveness of campaigns and suggest improvements to maximize ROI.

Operational Excellence:

• Oversee order processing, distribution, and inventory management to ensure smooth operations.

• Ensure compliance with company policies, standard operating procedures, and industry regulations.

Requirements:

• Graduate / HND in Business, Marketing, Sales, or a related field.

• 6–8 years’ experience in retail, B2B, and e-commerce sales management.

• Proven experience in the Kitchen Appliances and / or White Goods Electronics market.

• Strong leadership, negotiation, and communication skills.

• Results-oriented with excellent analytical and problem-solving abilities.

• Proficiency in MS Of...