Restaurant Supervisor (QSR)

A reputable organization seeks a dedicated individual for this role. Position Overview: - The Restaurant Supervisor is responsible for supporting the Outlet Manager in the day-to-day operation of anoutlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets. - The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations. Key Responsibilities: - Reports to the Outlet Manager - Manage the Outlet (in the absence of an Outlet Manager) - Operations & service delivery - Staff supervision & discipline - Sales & performance management - Inventory & stock control - Compliance & reporting - Training & quality control. Key Performance Indicators (KPIs) - Customer satisfaction and complaint resolution - Staff discipline and attendance - Sales performance and target achievement - Cleanliness and food safety compliance - Stock control and waste reduction - Adherence to SOPs and company policies. Requirements: - Minimum of B.Sc - 2 – 4 years experience in a QSR supervisory role - Strong understanding of restaurant operations. Skills: & Competencies: - Strong leadership and people management skills - Excellent communication and conflict resolution skills - Good numerical and reporting skills - Ability to work under pressure and manage shifts - High level of integrity and accountability - Customer-focused mindset.