Restaurant Manager at Dodo Pizza

About the Job

We are looking for a Restaurant Manager to lead our outlet operations. The ideal candidate will be responsible for ensuring efficient restaurant operations while maintaining high profitability, productivity, quality, and customer service standards.

Responsibilities

• Coordinate daily front and back of house restaurant operations
• Deliver superior service and maximize customer satisfaction
• Organize and supervise shifts
• Appraise staff performance and provide constructive feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to reduce waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend strategies to reach a broader audience (e.g., discounts and social media marketing)
• Train new and current employees on proper customer service practices
• Implement policies and protocols to maintain future restaurant operations

Required Qualifications and Skills

• 2–3 years of experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or F&B Manager
• B.Sc degree in Business Administration (hospitality management or culinary school training is a plus)
• Proven customer service experience in a management role
• Extensive food and beverage (F&B) knowledge
• Familiarity with restaurant management software
• Strong leadership and motivational skills
• Excellent people management abilities
• Financial management skills, including intermediate proficiency with Excel for reporting